Frequently Asked Questions
Everything you need to know about Cowaymega home solutions.
What is the standard shipping timeframe for Cowaymega products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the continental United States.
How do I initiate a return for a home appliance?
We offer a 30-day return policy. To start a return, please contact our support team with your order number. The product must be in its original packaging and in like-new condition.
Do Cowaymega products come with a manufacturer warranty?
Yes, all our air purifiers and home appliances come with a limited manufacturer warranty. The duration varies by product but typically covers parts and labor for 1 to 3 years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm for qualified customers.
How often should I replace the filters in my air purifier?
For optimal performance, we recommend replacing the HEPA filters every 12 months and the carbon filters every 6 months. Pre-filters should be cleaned every 2-4 weeks.
Can I cancel or modify my order after it has been placed?
Since we strive for fast shipping, orders enter processing quickly. You can cancel your order within 1 hour of placement by contacting our customer service hotline.